Privacy Policy

1. Who We Are

Torrent Plumbing Co. ("Torrent Plumbing," "we," "us," or "our") is a 24/7 emergency plumbing service operating in Central Florida. Our website is torrentplumbingco.com.

Questions about this policy? Contact us at help@torrentplumbingco.com or call (689) 263‑9499.

2. Information We Collect

We collect information you provide when you:

• Use the Get-a-plumber chat on our website
• Call or text our service line
• Submit a contact form
• Communicate with our team

This information may include:

• Name and mobile phone number
• Property address and service location
• Description of the plumbing issue
• Device and usage data (browser type, IP address)

3. SMS / Text Messaging

By using our Get-a-plumber chat or contacting us and providing your mobile phone number, you consent to receive text messages (SMS) from Torrent Plumbing Co. at the number you provide. These messages are operational and may include:

• Service request confirmations and dispatch updates
• Technician arrival and on-the-way notifications
• Appointment and job status updates
• Follow-up regarding your service

Message frequency varies based on your service request. Message and data rates may apply depending on your carrier plan.

To opt out: Reply STOP to any Torrent Plumbing text message at any time. You may also email help@torrentplumbingco.com to request removal from SMS communications. Opting out does not affect your ability to receive service.

To get help: Reply HELP to any Torrent Plumbing text message, or contact us at (689) 263‑9499.

We do not share your phone number with third parties for their marketing purposes.

4. How We Use Your Information

We use your information to:

• Dispatch a licensed plumber to your location
• Send SMS and call updates about your service request
• Respond to your questions and follow up after service
• Improve our response times and service quality
• Comply with applicable laws and regulations

5. How We Share Your Information

We do not sell your personal information. We share it only:

• With the dispatched plumber — the licensed contractor responding to your job receives your name, address, and issue description so they can serve you.
• With service providers — companies that help us operate our dispatch and communications systems (e.g., SMS platforms, hosting). They access only what is necessary and are bound by confidentiality agreements.
• When required by law — in response to a valid legal process or to protect safety.

6. Data Retention

We retain service records for as long as necessary to complete your job and meet legal obligations. You may request deletion of your information by contacting help@torrentplumbingco.com.

7. Security

We use industry-standard measures to protect your information in transit and at rest. If you believe your information has been compromised, contact us immediately.

8. Your Rights

You may request access to, correction of, or deletion of your personal information. To exercise these rights or to opt out of SMS communications, contact us at help@torrentplumbingco.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted with an updated effective date. Continued use of our services constitutes acceptance.

10. Contact Us

Torrent Plumbing Co.
Phone: (689) 263‑9499
Email: help@torrentplumbingco.com
torrentplumbingco.com · Central Florida